The SUPSI Quality Assurance System (QAS) includes two specific processes for Research and Services to the Community:

1. Evaluation of Research and Services to the Territory of Departments and Affiliated Schools
2. Evaluation of Research and Services to the Territory projects and results

Through these processes, SUPSI regularly evaluates the quality and results of its research and services to the territory. Formalized procedures and tools actively involve all internal and external research stakeholders.

Both processes develop qualitative and quantitative indicators that are published in periodic analysis and balance reports. Following a recent review, these documents include a growing number of indicators compared to the past, with increased attention to data concerning sustainability and equal opportunities.

As with the other processes of the Quality Assurance System, those dedicated to the activities and results of Research and Services to the Community are also subject to periodic evaluation by external evaluators.
 

Evaluation of Research and Services to the Community of Departments and Affiliated Schools

The objectives of the “Evaluation of Research and Services to the Community by Departments and Affiliated Schools” process, part of the 16 processes of the SUPSI Quality Assurance System, are mainly twofold: The process involves the compilation of a self-assessment report by the Departments and Affiliated Schools and a periodic visit (audit) to each location by evaluators. The aim is to encourage discussion with a view to continuously improving practices, results, and the value of research.

1. Improving the quality of research and services.
2. The measurability of results.

​​​​​​​Evaluation of research projects and results and services to the community

The “Evaluation of research projects and results and services” process refers to the monitoring and evaluation of the quality of research projects and service performance, with reference to: To this end, a system of performance indicators has been developed which includes, in addition to the classic parameters (patents, start-ups, etc.), specific elements of the SUPSI context, such as activities arising from research projects and activities such as performances, workshops, educational workshops, etc. etc.), specific elements of the SUPSI context, such as activities deriving from research projects and activities such as shows, laboratories, educational workshops, etc.

• the ability to acquire and execute,
• the results obtained,
• the satisfaction of partners and clients, and
• the enhancement of research.

The monitoring and evaluation system is fed by the collaboration of academic staff, administrative structures (e.g., secretariats), and cross-cutting services (e.g., finance, legal, IT). Data is obtained from the Project Database and internal tools, as well as external databases (e.g., Innosuisse, FNS, EU).

Each year, the Directorate for Research, Development and Knowledge Transfer (DRSTC) collects and analyzes the data and prepares a report on the indicators, including recommendations for corrective actions or improvements.

​​​​​This report is discussed by the Research Commission with the aim of assessing the achievement of the benchmarks and identifying possible improvements.